Search Jobs

Technical Support Technician - Industrial Plastics Cooling Systems - Base Salary to 70k/year - East Dundee, IL

• Our client is an industry leading manufacturer of temperature control systems to help cool finished goods in the plastics and rubber industry. Serving a wide range of industries from automotive to packaging products, this company covers all needs when it comes to cooling systems for injection molded, blow molded, and extruded products.
• They are seeking a hands-on Technical Support Technician with experience in PLC-controlled equipment, refrigeration systems, chillers, and mechanical/electrical troubleshooting who is interested in moving into a stable, office-based technical support role. This position supports industrial process cooling equipment from an internal technical support environment. The Technical Support Technician will advise customers and field technicians using your real-world troubleshooting experience; without constant travel, site work, or being on-call in the field.
  

Responsibilities:

• Serve as the first technical point of contact for customers and field technicians supporting industrial chillers and refrigeration systems
  
• Troubleshoot issues involving: industrial refrigeration and chillers, PLC-based controls and HMIs, mechanical, electrical, and control components
  
• Use schematics, wiring diagrams, and control logic to diagnose equipment issues
  
• Perform remote diagnostics and guide customers or technicians through corrective actions
  
• Determine when escalation is required and provide complete technical documentation to advanced support or engineering teams
  
• Open and manage technical support cases
  
• Accurately document troubleshooting steps, findings, and resolutions
  
• Track issues through resolution and ensure proper handoff when escalation is required
  
• Work closely with senior technical support, engineering, and field service teams
  
• Participate in ongoing product and technical training
  
• Provide feedback on common equipment issues and documentation needs

Qualifications:

• Hands-on experience with industrial equipment (field service, maintenance, commissioning, or startup)
  
• Strong working knowledge of: industrial refrigeration systems and chillers, electrical troubleshooting, mechanical systems, PLC controls and HMIs
  
• Ability to read and understand electrical schematics and control diagrams
  
• Comfortable providing technical guidance over the phone and remotely
  

Compensation:

• Base salary in the 60k - 70k/year range
• Full benefits

#INDALL

SALES SEARCH AllSearch Sales Recruiters have worked with thousands of talented Sales people all across the United States. Whether in industries such as Manufacturing, Industrial Supply, Distribution, and in towns such as Baltimore, Atlanta, Chicago, Dallas and beyond. AllSearch Recruiters know what it takes to help you find the very best home, how to thrive within it and how to take your sales career to the next level. #FindYourPath #StepYourJobUp #SalesCareers Equal Employment Opportunity (EEO) Policy Statement AllSearch Professional Staffing provides equal employment opportunities to all employees and applicants for employment, both internally and while representing our clients and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age.