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Service Operations Manager - Residential Mechanical Service - Base Salary to 160k/year - Yarmouth, MA

• Our client is a stable, growing residential home services company providing installation, maintenance, and repair services throughout the Yarmouth, Massachusetts area. They are seeking a Service Operations Manager to lead branch operations, drive revenue growth, improve operational performance, and support continued expansion throughout the Cape and Islands region.
• This is a leadership opportunity for an operations-focused professional who enjoys building high-performing teams, improving processes, growing recurring revenue, and delivering an exceptional customer experience.

Responsibilities:

• Lead the daily operations of a residential home services branch.
• Drive organic business growth through operational leadership, customer retention, and sales initiatives.
• Increase recurring revenue through service agreement and maintenance program growth.
• Develop strategies to improve operational efficiency, profitability, and overall branch performance.
• Manage key customer relationships while ensuring exceptional service delivery.
• Oversee branch administrative operations, reporting, scheduling, and workflow management.
• Establish operational goals and create strategic plans to support continued business growth.
• Identify process improvements that enhance productivity, customer satisfaction, and financial performance.
• Recruit, develop, coach, and lead employees while fostering a collaborative, customer-first culture.
• Promote accountability, teamwork, and continuous improvement across the organization.

Qualifications:

• 5+ years of experience in a residential home services environment.
• Experience serving in a Service Manager, Operations Manager, General Manager, Branch Manager, or similar operational leadership role.
• Demonstrated success improving operational processes, increasing efficiency, and driving revenue growth.
• Experience growing recurring revenue through service agreements, maintenance programs, or customer retention initiatives.
• Strong leadership experience managing teams within a service-based business.
• Proven ability to build and maintain strong customer relationships.
• Strong organizational, communication, and customer service skills.
• Self-motivated with the ability to take ownership of branch operations and business performance.

Compensation:

• Base salary in the 130k - 160k/year range
• Annual performance-based bonus
• Comprehensive benefits package including medical benefits, 401k, paid time off, and additional company-sponsored benefits.

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