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Service Manager – Heavy Equipment Repair - Base Salary to 90k/year – South Bend, IN

South Bend, IN 46601

Industry: Construction Job Number: 28787J124 Tag:

Job Description

Service Manager – Heavy Equipment Repair - Base Salary to 90k/year – South Bend, IN

  • Our client has almost 60 years of experience in the heavy equipment industry. They serve over 80 counties with 11 locations, spanning Illinois, Indiana, and Michigan. They stop at nothing to get their customers back on track as quickly as possible.
  • The Service Manager will oversee service functions within the branch. This role requires interfacing with customers and internal employees, including sales reps, rental companies, machine techs, etc.

Responsibilities:

  • Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
  • Manages department to annual goals and budget
  • Develops business with existing and new customers through promotional programs, customer visits and networking
  • Submits all service warranty and Product Improvement Program claims within the required timeframe to receive a maximum credit
  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Reviews work orders for completeness and accuracy prior to customer billing
  • Ensures all departmental tools, equipment, and vehicles are in good working order
  • Manages recruiting, staffing, employee development and performance management activities
  • Participates in and manages to West Side’s Safety Program

Qualifications:

  • Technical school certificate or equivalent work experience
  • Minimum of +5 years of experience in a service department working as a technician
  • Previous management or shop foreman experience strongly preferred
  • Ability to lead and manage employees
  • Solid parts and machinery knowledge
  • Excellent customer service and selling skills
  • Able to deal with customer objections in a professional manner
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours (as required by location)
  • Proficient in computer use including Internet, data entry and Microsoft Office Programs
  • Hours: Monday – Friday, 7am – 5pm. Hours may adjust dependent on tasks being performed.

Compensation:

  • Base salary in the 80k – 90k/year range
  • Annual bonus earning potential.
  • Medical insurance
  • Dental insurance
  • 401k program
  • Short and long-term disability
  • Life insurance

 

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Additional Information

CONSTRUCTION & BUILDING PRODUCT SEARCH This niche recruiting practice is highly focused within the realm of building products & materials and construction projects with an emphasis on roles in sales, sales management, construction project estimation, skilled trades, and construction project management. Our Building & Construction Recruiting team targets the very best talent within the realm of building products, building services, construction materials manufacturers and distributors, both in the commercial and residential sectors. We aim to build long term mutually beneficial business relationships with building product and construction professionals.

Equal Employment Opportunity (EEO) Policy Statement AllSearch Professional Staffing provides equal employment opportunities to all employees and applicants for employment, both internally and while representing our clients and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age.

Meet Your Recruiter

Andrew Carrara
Professional Recruiter - Construction

Andrew brings several years of focused construction recruiting staffing experience to the elite AllSearch Construction Recruiting team.  

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