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Personal Lines Customer Service Representative - Insurance - Base Salary to 60k/year - Saint Petersburg, FL

• Our client, a privately held independent insurance agency in the St. Petersburg, FL area, is seeking a Personal Lines Customer Service Representative (CSR) to support an established book of business. This role focuses on servicing personal lines policies, primarily home and auto, for mid-to-high-value clients, within a collaborative team environment. After an initial in-office training period, this position offers a hybrid schedule (3 days in-office, 2 days remote).

Responsibilities:

• Service an existing book of personal lines business (homeowners, auto, umbrella policies)
• Process policy changes including endorsements, renewals, cancellations, and reinstatements
• Handle inbound client requests via phone and email regarding coverage, billing, and policy updates
• Work directly with multiple insurance carriers to obtain quotes, process changes, and resolve policy issues
• Assist with remarketing policies and obtaining competitive quotes when needed
• Maintain accurate documentation within the agency management system
• Provide administrative and client support to account managers and producers

Qualifications:

• 1+ years of personal lines insurance experience within an independent agency (not captive agency)
• Experience servicing homeowners and auto insurance policies
• Experience working with multiple insurance carriers (non-captive environment)
• Experience handling policy servicing tasks such as endorsements, renewals, and client inquiries

Compensation:

• Base salary in the 40k - 60k/year range
• Health insurance stipend
• Paid time off and paid holidays
• 401k with company match (available in the summer)

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