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IT Support Specialist - Digital Services - Base Salary to 65k/year - Mechanicsburg, PA

• Our client, a growing digital services organization, is seeking an IT Support Specialist to support internal technology systems and day-to-day business operations. This individual will work closely with leadership to ensure systems, processes, and workflows remain organized, reliable, and running efficiently.
• This is an in-office role, Monday through Friday (8: 30 AM – 5: 30 PM), offering a collaborative, team-oriented environment with a structured and stable workflow.

Responsibilities:

• Provide day-to-day internal IT support for end users, including troubleshooting hardware, software, and access-related issues
• Manage user accounts and permissions within Microsoft 365 and internal systems
• Perform routine system checks across websites, servers, and related services
• Support domain management, DNS updates, and SSL certificate tracking and renewals
• Monitor system alerts and escalate technical issues as needed
• Execute recurring operational tasks, including maintaining spreadsheets, reports, and internal tracking systems
• Ensure time-sensitive activities (renewals, audits, system updates) are completed accurately and on schedule
• Assist with scheduling, coordination, and execution of internal processes
• Monitor email platforms and identify potential delivery or system issues
• Support structured workflows such as data imports, scheduling, and recurring process execution
• Serve as a primary internal point of contact for IT-related requests
• Coordinate with vendors and service providers to resolve technical issues
• Maintain and update internal documentation, procedures, and knowledge base materials

Qualifications:

• 3+ years of experience in IT support, help desk, or technical support role
• Hands-on experience with user account management and access control (e.G., Microsoft 365 or similar systems)
• Working knowledge of domains, DNS, SSL certificates, or website-related systems
• Experience troubleshooting basic technical issues across systems, email platforms, or user environments
• Experience using spreadsheets (Excel or similar) for tracking, reporting, or operational workflows

Compensation:

• Base salary in the 55k – 65k/year range
• Medical, dental, and vision insurance
• 401k with company match
• Paid time off
• Collaborative, team-oriented work environment

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