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IT Helpdesk Specialist – Manufacturing – Base Salary to 85k/year – Milwaukee, WI

Milwaukee, WI 53207

Industry: Plastics Job Number: 27592A223 Tag:

Job Description

IT Helpdesk Specialist – Manufacturing – Base Salary to 85k/year – Milwaukee, WI  

  • Our client, a family-owned, custom molding provider for medical, surgical & healthcare applications , is seeking an IT Helpdesk Specialist to ensure that all company computer hardware, printers, networking, and phone systems are operating effectively at all company locations. 
  • In this role, the IT Specialist will provide helpdesk support to the company’s users, and will be a liaison with outside vendors.  This position will also handle user support and administration of the company’s IQMS ERP system.


  • Provide helpdesk IT technical support for all employees.
  • Maintain, troubleshoot, repair and service of company workstations, printers, scanners, and other computer peripherals.
  • Work with outside firms to manage copy machines.
  • Provided employee support to remote area networks, internet, etc.
  • Evaluate. recommend, and purchase computers, printers, scanners, other computer products and phone equipment for corporation.
  • Responsible for hardware and software standardization.
  • Manage contracts with hosting companies, software, and support vendors.
    • Manage company’s cell phone contract and provide support to users as needed.
  • Setup and support for other non-ERP database systems including SolidWorks.
  • Support of the Company’s ERP system (IQMS), including leadership of the following:
    • Report writing
    • Liaison between employee and IQMS on technical matters
  • Have desire to learn the current ERP system, how to write reports using a SQL data base and Crystal Reports.
  • Manage company website by working with outside resources.
  • Work with Managed Service Partner to evaluate data storage requirements and manage daily backups.
  • Manage and support all phone systems of the corporation. 
  • Manage software licenses.
  • Provide training to users on relevant topics.


  • Requires an associate degree from an accredited college or university in Information Technology or related field and 3+ years related experience; or equivalent combination of education & experience
  • 3+ years of experience providing technical support in computer software and hardware applications.  Ability to provide remote assistance to two smaller remote locations.
  • Working knowledge of computer equipment, including data storage devices, wireless systems, printers, copiers, scanners, and phone systems.
  • Previous experience with administration of databases and ERP systems, IQMS preferred.
  • Proficiency with all Microsoft products
  • Strong troubleshooting, problem solving and project management skills.
  • Ability to communicate effectively and proactively with users.

Compensation for this role includes a base salary up to 85k/year. Our client also offers competitive health and life benefits & 401k.


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Additional Information

PLASTICS SEARCH This niche recruiting practice is highly focused within the realm of plastics manufacturing with an emphasis on roles in Engineering, Operations, and mid to senior-level Management, to Director/VP and C-suite Executive positions. Our Plastics Recruiting team targets exceptional talent within the realm of plastic Injection Molding, Blow Molding, Thermoforming, Extrusion, and many more. Whether you are currently working in plastics manufacturing passively/actively looking for that better opportunity, looking for more career-advancement opportunities, or a recent college graduate seeking a new role in Plastics Manufacturing, we’ll guide you with long term minded care and focus. #PlasticsCareers

Equal Employment Opportunity (EEO) Policy Statement AllSearch Professional Staffing provides equal employment opportunities to all employees and applicants for employment, both internally and while representing our clients and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Meet Your Recruiter

Kasey Crouthamel
Professional Recruiter - Plastics Manufacturing

Check out our Plastics Recruiting Page Here: 

Kasey bring decades of Manufacturing oriented recruiting experience to the world class AllSearch Plastics Manufacturing Recruiting efforts.

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