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Help Desk Administrator – Industrial Safety Equipment Company – Base Salary to 100k/year - Lanham, MD
Job Description
Help Desk Administrator – Industrial Safety Equipment Company – Base Salary to 100k/year – Lanham, MD
- Our client is an industrial safety equipment company that needs to expand their IT side with a few new hires. The organization is looking to bring on a Help Desk Administrator that will work with both on-site and distributed teams to take care of their technical needs. The position will respond to diagnose, isolate and implement solutions on the IT side. This is an on-site position, no remote opportunities with this role.
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, through chat, email, or over the phone.
- Write training manuals and train computer users.
- Maintain daily performance of computer systems.
- Ask questions and seek solutions to troubleshoot and determine the nature of problems.
- Recommend enhancements or efficiencies for supported systems.
- Install, modify, and repair computer hardware and software.
- Resolve technical problems with network connectivity.
- Provide basic VOIP phone system support and troubleshooting
Qualifications:
- College degree or equivalent work experience required.
- At least 4+ years of prior support experience in a fast-paced setting preferred.
- Ability to work independently, but also with a team.
- Strong attention to detail and how details fit into the big picture.
- Strong Microsoft Office 365 skills to include Word, Excel, Outlook, and Teams.
- Strong Windows support and troubleshooting skills.
- Knowledge of MS SQL would be an advantage.
- Knowledge of Epicor Prophet 21 or similar ERP system would be an advantage.
- Excellent communication skills; written, verbal, and listening.
- Bi-lingual in Spanish a plus.
Compensation: includes a base salary in the 70k – 100k/year range, plus benefits.
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Additional Information
INDUSTRIAL SEARCH
AllSearch Recruiting is one of the top Industrial Sales & Service Recruitment Agencies in the United States. Our many highly niche industrial recruiting teams focus on sales, service, and business development activities within a variety of manufacturing, machinery and industrial sectors. Recruiting expertise covers HVAC mechanical contractors, building products, industrial manufacturing and automation, construction material supply, industrial supply chain distribution, agricultural machinery sales, facilities management and more.
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Meet Your Recruiter
Joel Ogle
Executive Recruiter
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