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Director of Customer Parts - Printing Services - Base Salary to 120k/year - Exeter, NH
Job Description
Director of Customer Parts - Printing Services - Base Salary to 120k/year - Exeter, NH
- Our client, a well-established printing services company, is currently seeking a Director of Customer Parts for their business operations located in Exeter, New Hampshire. Our client has been offering parts, service, rebuilds, upgrades and trainings for printing press services across North America for over 100 years!
- The Director of Customer Parts will direct the sale of customer parts for all company press and post-press systems, as well as manage activities related to the planning, procurement, inventory, sale, shipment, and customer satisfaction for the Customer Parts business.
Responsibilities:
- Manage, direct, and motivate the customer parts department
- Supervise a team of Parts Representatives (5-7 people)
- Grow parts business through strategic account management
- Collaborate for process improvement
- Maintain superior customer relationships/ contact involving parts sales activities
- Develop pricing and marketing strategies for increased market share
- Manage expenses, inventory, order processing, and product documentation
- Develop annual operating plan (parts sales budgets, staffing, and expenses)
- Travel to customer sites and trade shows (up to 20% of time)
- Collaborate with IT Department to ensure business system functions
- Maintain working relationships with vendor representatives
- Report to upper management
Qualifications:
- 3+ years leading a parts service business (preferably for large industrial / commercial machinery/ capital equipment) understand inventory, pricing, delivery
- Data analysis skills (analyze sales info, pricing, stock, etc.)
- Advanced Excel use (pivot tables) & ERP system (SAP a plus!)
- Effective interpersonal skills - business relationships with all levels of the organization, internal & external contacts (client facing); lead, inspire, & encourage direct reports
- Financial Business acumen: accounting, contract management, and business development initiatives
- Ability to work in-office, travel to customer sites/ trade shows a few times a year, and be “on call” a few times per month
Compensation:
- Base salary up to 120k/year
- Managers Incentive Program/ Bonus % of annual income; paid quarterly
- Full comprehensive benefits from day one!
- Relocation assistance is available as needed to this suburban historic mill town near the New England coast.
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Additional Information
INDUSTRIAL SEARCH
AllSearch Recruiting is one of the top Industrial Sales & Service Recruitment Agencies in the United States. Our many highly niche industrial recruiting teams focus on sales, service, and business development activities within a variety of manufacturing, machinery and industrial sectors. Recruiting expertise covers HVAC mechanical contractors, building products, industrial manufacturing and automation, construction material supply, industrial supply chain distribution, agricultural machinery sales, facilities management and more.
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Meet Your Recruiter
Gisele Nadeau
Professional Recruiter - Manufacturing
Check out our Manufacturing Page Here: https://www.allsearchinc.com/executive-recruiters/manufacturing-recruiter/
Gisele brings 14 years of Recruiting experience with a concentration on Operations Management and Engineering.
Originally from Massachusetts, she attended U-Mass, Amherst for English Literature and Psychology. Spent a semester in Siena, Italy. Then, moved to PA and enjoyed the interaction with a staffing specialist / recruiter so much, she decided to go into it professionally.
She worked in temporary and financial staffing for a few years before focusing on raising a family. She returned to recruiting and quickly moved into Professional Staffing and loves making that right career fit for candidates and clients. After a pandemic layoff, she was thrilled to have found the amazing company culture with AllSearch.
What do you like to do in your free time?
Outside of work enjoy nature, photography, yoga/mediation, reading and ballroom dancing.
What motivates you?
To help connect the dots and facilitate partnerships and career matches that are beneficial to all involved. Providing sincere and attentive customer service is essential.
What inspires you?
Creating a better world starts in our own mind and our emotional responses to life.
And
“Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.” -Albert Schweitzer