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Customer Success Specialist – Award Winning Search Firm – Base Salary + Bonus – York, PA

York, PA 17401 | Fully Remote

Industry: Recruiting Job Number: INT9923M223 Tag:

Job Description

Customer Success Specialist – Award Winning Search Firm – Base Salary + Bonus – York, PA

  • AllSearch, a 21-year-old Professional Search Firm headquartered Downtown York, PA, has an immediate opening for a Customer Success Specialist to join our team to help us continue to provide superior customer service to our growing national customer base. The Customer Success Specialist excellent customer service to our clients.
  • The successful candidate will be responsible for managing customer relationships, ensuring customer satisfaction and building long-lasting relationships. The Customer Success Specialist will be tasked with checking in with active clients where we have current open job orders being worked and will also check in with customers when their job orders are filled, to see how our service was, and gain feedback on how our recruiters did for them. They will use the phone, video / virtual meetings, e-mail, surveys and other means to ensure the best possible customer service, and to build repeat customers. This is not a production-based job, and no direct selling will be expected from this person. The focus is on providing excellent customer service and building relationships, rather than achieving production targets.
  • This role will not be part of the management team and will not have any direct reports. The ideal candidate for this position will be based in York, PA, or can work remotely.


  • Manage customer relationships and ensure customer satisfaction
  • Conduct check-ins with active clients to ensure customer satisfaction and address any concerns
  • Follow up with customers after job orders are filled to gather feedback on our service and our recruiters
  • Address any customer complaints and escalate to the Director of Business Development as necessary
  • Develop and implement customer service policies and procedures
  • Maintain accurate customer records and update customer information in our database
  • Identify opportunities to build repeat customers and increase customer loyalty
  • Collaborate with other departments to ensure the best possible customer experience
  • Provide regular reports to the Director of Business Development and/or the Director of Recruiting on customer satisfaction, feedback and trends
  • You are active & engaged throughout the day (with the exception of lunch and approved PTO) meaning;
    • You are responsive & proactive in your communication with your manager & co-workers during core business hours and, actively seek to collaborate throughout the day
    • You respond to requests from your supervisor & team in a timely manner
    • You answer/ return client and candidate calls & messages within a reasonable timeframe
    • You utilize and respond to internal messaging via RingCentral 
    • You actively participate in weekly team meetings & trainings (Monday, Thursday & as scheduled) with camera turned on the majority of the time & adding value to the conversation when appropriate.


  • 5+ years of experience in customer service, account management or a related field in a business to business setting interacting with customers
  • Excellent communication skills, both written and verbal
  • Strong interpersonal skills and the ability to build relationships with customers
  • Experience with customer relationship management (CRM) software
  • Strong problem-solving skills and the ability to think creatively
  • Ability to work independently and prioritize tasks effectively
  • Detail-oriented and organized
  • Comfortable with making phone calls and conducting surveys


  • For this role, AllSearch offers a starting base salary in the 50k – 60k/year range plus a discretionary quarterly bonus based on company performance.
  • AllSearch also offers a strong company culture, collaborative teams, remote work opportunities under our "Work Anywhere Forever" model, or work in the 1st class downtown York, PA headquarters. Generous company contribution to monthly medical insurance premium, 99% Company Paid Dental Plan for Employee, 99% Company Paid Vision Plan for Employees, 100% Company Paid Life Insurance Policy, Simple IRA with maximum allowable company match, ample Paid Time Off, Company Paid Holidays, Company Paid Volunteer Time Off, HQ offers a stocked kitchen including breakfast, lunch and Pizza Fridays, Team Building events, Modified Friday Hours to get a jump on the weekend, Employee Recognition Programs and More.


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Additional Information

PROFESSIONAL SEARCH AllSearch has built a quality reputation over the past 20 years of helping talent in the professional fields of sales, technology, insurance and management all across the United States find and land exciting and rewarding career positions. We’re a leading provider of professional placement and recruiting services, having placed professionals in 46 states across the U.S., and in six countries around the world. #FindYourPath #StepYourJobUp #ProfessionalCareers

Equal Employment Opportunity (EEO) Policy Statement AllSearch Professional Staffing provides equal employment opportunities to all employees and applicants for employment, both internally and while representing our clients and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age.

Meet Your Recruiter

Kyle Hullmann
Director of Business Development

What do you do for fun/spend your free time?

Golf, fishing, geocaching, new culinary experiences and dogs.

What is the biggest mistake companies make?

Not being open to a conversation and allowing sales positions to remain open for extended periods of time. It is not only the loss of revenue from a given territory or market. The cost of losing ground to competitors and having to rebuild a presence is incalculable. These costs are often fractions of our fees.

What’s the biggest compliment a client or candidate ever paid you?

A sales manager once conducted his weekly sales meeting based on his experiences with me and my approach in earning his business. It was quite humbling.

What did you want to be when you grew up?

At various points (in no particular order) I wanted to be an astronaut, a Ghostbuster, a CIA agent, a physicist and Indiana Jones. I am still kind of holding out on being Indiana Jones.

What are the first three things you do when you wake up?

1) Have a concoction of water/apple cider vinegar/secret mystery powders. 2) Feeling invigorated, I proceed to shower. 3) Clean and full of moxie, I take 3 minutes to decide which pair of colorful dress socks will make my day extra special.

What do you typically eat for breakfast?

Yogurt, I am big on the yogurt.

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