Customer Service Representative - Plumbing & HVAC Industry - Base Salary to 65k/year - Plainview, NY

• Our client, an expert in energy efficiency and a wholesaler/distributor of HVAC and Refrigeration Equipment for over 98 years. They are an exceptional industry leader that has continued to grow in the market and demonstrate a high level of business acumen and product knowledge.
• Our client's wholesale and distribution team is seeking a Customer Service Representative, who will be the go-to expert for helping customers with their product inquiries, order processing, and issue resolution. 

Responsibilities:

• Customer Support: Answer incoming calls, emails, and walk-in inquiries from customers related to HVAC products, pricing, and availability.
• Order Processing: Accurately enter customer orders into the system, verify details, and coordinate with the warehouse and shipping teams to ensure timely delivery.
• Product Knowledge: Maintain a thorough understanding of HVAC products, their applications, and industry trends to assist customers in making informed purchasing decisions.
• Issue Resolution: Address customer complaints, product returns, and order discrepancies, working closely with the appropriate departments to resolve issues promptly.
• Account Management: Assist in managing customer accounts, including order histories, payment status, and credit inquiries, ensuring a high level of satisfaction and retention.
• Sales Support: Collaborate with the sales team to promote new products, provide quotes, and offer cross-selling opportunities.
• Logistics Coordination: Communicate with the warehouse and delivery teams to track shipments, manage backorders, and update customers on order status.
• Data Management: Maintain accurate records of customer interactions, orders, and issues using the company’s CRM or order management software.
• Continuous Improvement: Provide feedback to management on customer trends, common issues, and suggestions for process improvements.

Qualifications:

• 2+ years of customer service experience, preferably in an HVAC, distribution, or wholesale environment.
• Knowledge of HVAC systems and components is preferred but not required; willingness to learn technical product details.
• Proficiency in CRM systems, order processing software, and Microsoft Office Suite.

Compensation:

• Base salary up to 65k/year
• Medical, dental, and vision benefits
• Flexible spending account
• 401k program with company match
• Paid time off

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