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Customer Service Manager - Pet Food Manufacturing - Base Salary to 80k/year - St. Louis, MO

Saint Louis, MO 63110

Industry: Supply Chain Job Number: 23639F23 Tag:

Job Description

Customer Service Manager - Pet Food Manufacturing – Base Salary to 80k/year – St. Louis, MO

  • Our client, a pet food manufacturer, mission is to help people bring health and happiness to pets through better nutrition with natural and minimally processed foods, complements, treats, and supplements, formulated to the specific needs of dogs and cats. They are looking to add a Customer Service Manager, who will be responsible for the international export accounts, to the team!
  • The position is responsible for the order processing and customer delivery tracking with our International business units primarily within Asia, Middle East, & South America.  The priority is to ensure an efficient and effective continuity of supply to achieve On-Time delivery (ETD Port Date) from our factory network in Thailand. This includes the weekly processing of requisitions and placing purchase orders, expediting products demanded, maintaining up-to-date purchase order information in the system, and researching import shipping document issues.


  • Responsible for processing International customer orders and generating commercial invoicing documents ensuring accurate pricing, discounts, etc.  Input orders based on specific customer requirements and needs.
  • Generate factory production orders associated to International customer sales order for factory direct orders.  Coordinate with internal Replenishment and oversee progress of order completion to expected port available due date.
  • Work with International Sales teams on country specific import & customs documentation requirements.  Coordinate with Replenishment Team & suppliers on timely completion of import shipping documentation with order delivery. 
  • Coordinate with Logistics Operations & Suppliers to arrange ocean freight transportation.  Follow up on order completion by port delivery due date and confirm any required pre-payment terms are met by customer. 


  • At least 3+ years of experience in Customer Service, Order Management, or related field.  International export/import experience is a plus
  • College degree is required

Compensation: This position includes a base salary in the 60k – 80k/year range, plus 10% bonus. Full healthcare benefits, remote work on Fridays, etc.


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Additional Information

Supply Chain, Logistics, Inventory Systems Recruiting Expertise. The supply chain industry includes organizations, people and resources all used to move products and services from supplier to customer. If any part of your organization involves moving a product from one point to another by land, sea, or air then AllSearch Logistics Recruiting is the place to go for your hiring needs. #SupplyChainJobs #LogisticsCareers

Equal Employment Opportunity (EEO) Policy Statement AllSearch Professional Staffing provides equal employment opportunities to all employees and applicants for employment, both internally and while representing our clients and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age.

Meet Your Recruiter

Leah Taylor
Senior Recruiter - Supply Chain

Check out our Supply Chain Page Here: 


Leah was born and raised in Towson, MD and went to Syracuse University for college. After graduation, she moved to NYC to pursue a career in buying and spent four years in "The Big Apple"! She then moved to St. Petersburg, FL for a scenery change and was a Buyer for Bealls Outlet. After two years in Florida, she decided to make a career change into recruiting(best decision of my life!!) and moved back home to Maryland. Leah joined AllSearch because she wanted to be a part of the growing energetic team!! 

FUN FACT: Not only was my high school senior superlative "Most Likely to be on Disney Channel", but I thought it might be coming true as I once hung out side stage with Taylor Swift's mom during her concert, swaying together while singing "Love Story"!

What 3 words best describe you?

Honest, reliable and good-sense-of-humor!

What is your background? 

I went to Syracuse University and double majored in Marketing and Retail which led to my six years as a Buyer for corporate retailers. My buying background has been a great foundation for successfully recruiting for supply chain/purchasing roles for our clients!


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