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Technical Support Specialist - Machinery Manufacturer

Akron, NY 14001

Industry: Engineering Job Number: 2991-5350N

Technical Support Specialist - Machinery Manufacturer - Akron, NY

  • Our client, a leading manufacturer of metalworking machinery, CNC punch presses, laser cutting equipment, brake presses and more, is seeking a strong candidate for an inside based Technical Support Specialist for their Akron, NY field office.  This role would support the customers in that market as well as the Field Service Techs.
  • As a Technical Support Specialist, you will provide technical assistance to established customers regarding the products, controls and parts.  You will also be the internal support person for the field based Service Techs.  The specifics include dealing with technical solutions for CNC machine tool products and controls.  You will provide both mechanical and electrical technical advice over the phone.  You will do technical training sessions with service teams and customers on new and old equipment.  Overall, you will serve as a technical product expert and provide exceptional customer service.

Compensation for this position will include a solid base salary, plus paid overtime and bonus potential.  In addition, the company will provide full healthcare benefits, a 401k with a company match, tuition reimbursement, an excellent training program, paid time off and more.

Requirements for this position include a two year technical degree with a Mechanical or Electrical focus.  In addition, the candidate should have at least 3 years of experience servicing CNC equipment.

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Equal Employment Opportunity (EEO) Policy Statement AllSearch Professional Staffing provides equal employment opportunities to all employees and applicants for employment, both internally and while representing our clients and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Tim Gill
Industrial Recruiter

When did you start working in the Industrial sector?

I was thrown into the Industrial space straight after college when I first began my career in industrial sales. After years in Industrial Sales, I was looking for a more rewarding career, that is when I decided to dive into Industrial Recruitment, to help other professionals I can relate to, find the correct career path.  I am excited to be able to help others reach their potential while utilizing all that I have learned in my career life thus far.

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