Technical Support Specialist - Charlotte Machinery Manufacturer - Base Salary to 55k
Charlotte, NC 28201
Technical Support Specialist with Machinery Manufacturer in Charlotte, NC. CNC, Metalworking, Laser Cutting Equipment. Base Salary to $55k.
Our client, a leading manufacturer of metalworking machinery, CNC punch presses, laser cutting equipment, brake presses and more, is seeking a strong candidate for an inside based Technical Support Specialist for their Charlotte, NC field office. This role would support the customers in that market as well as the Field Service Techs.
As a Technical Support Specialist, you will provide technical assistance to established customers regarding the products, controls and parts. You will also be the internal support person for the field based Service Techs. The specifics include dealing with technical solutions for CNC machine tool products and controls. You will provide both mechanical and electrical technical advice over the phone. You will do technical training sessions with service teams and customers on new and old equipment. Overall, you will serve as a technical product expert and provide exceptional customer service.
The compensation for this position will include a solid base salary to around $53k, plus paid overtime and bonus potential. In addition, the company will provide full healthcare benefits, a 401k with a company match, tuition reimbursement, an excellent training program, paid time off and more.
Requirements for this position include a two year technical degree with a Mechanical or Electrical focus. In addition, the candidate should have at least 3 years of experience servicing CNC equipment.
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