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Service Operations Manager - Mechanical Contractor - Base to 85k

Dallas, TX 75201

Industry: Industrial Job Number: 6231S19

Service Operations Manager - Growing Mechanical Contractor - Base to $85k + Bonus, Company Vehicle, Gas, Benefits

Our client, a stable, fast-growing mechanical contractor handling service, installation, and preventative maintenance, has an immediate need for a Service Operations Manager to oversee the Service Team in the Dallas, TX branch.  Our client has been in business for over 20 years and has a stellar reputation in the industry.

In this role, the Service Manager will lead a Service Team of around 20 people who are responsible for installing, repairing and maintaining HVAC systems in commercial buildings.  This team is made up of service technicians and dispatch personnel and will also interact with other managers.  In addition to leading the team, the Service Manager will also serve as a senior company representative, working directly with customers, vendors, supplies and more to advise on the project status and/or requirements.

As a summary, tasks include: 

  • Scheduling and providing technical support for techs.
  • Recruit, interview, hire and train HVAC and plumbing techs.
  • Supervise the team.
  • Review the technicians work to make sure quality and safety standards are being met.
  • Handle performance appraisals and formal reviews of service team.
  • Establish and maintain a training program in order to inform on latest service techniques and safety procedures.
  • Work with dispatch to make sure personnel is bring properly scheduled.
  • Develop and monitor budgets to optimize profitability.
  • Help to generate sales leads by promoting maintenance/service agreements, estimates and bids.

Compensation for this position will include a base salary in the $75k-$85k range, with bonus and incentives based on the performance of the Service Department, as well as commissions based on any sales made.  Also included will be a company vehicle and gas card.  The company offers a comprehensive benefits package, 401k, PTO and much more.  Additionally, there are other perks tied to company culture that make it a plus to work for this family-owned business!

Requirements for this role include at least 5 years of HVAC management experience, leading a team of field service techs.  Candidate should have a strong in-depth understanding of HVAC and refrigeration systems, and the ability to read and interpret manuals, schematics and control circuits.  Must have excellent leadership, customer service and general sales skills.

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Brandon Smith
Sales & Management Recruiter

WHAT'S THE BIGGEST COMPLIMENT A CLIENT HAS EVER PAID YOU? I once had a potential customer say to me, “Wow! You really don’t give up, do you?” While this might not sound like your typical compliment, it was great to hear. It meant this person understood that I was serious, relentless and determined to earn their business. Best of all, they eventually became one of my largest customers. WHAT 1 PIECE OF ADVICE WOULD YOU GIVE YOUR 10 YEAR OLD SELF? I have three pieces of advice. Be passionate about what you do. Tell your family and friends how much you love and appreciate them. Lastly, follow the Golden Rule: Treat others as you’d like to be treated.
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