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Customer Service Manager - Industrial Product Manufacturer - Base to 65k

Winston Salem, NC 27102

Industry: Sales Job Number: 5596S19

Job Description

Customer Service Manager - Industrial Product Manufacturer - Winston-Salem, NC - Base to $65k + Bonus to $100k, Full Benefits

  • Our client, an industry leading industrial product manufacturer, has an immediate need for an accomplished Customer Service Manager to be based out of their Winston-Salem facility.  This position will report to the Director of Sales and will play a critical role in improving customer service for the company.
  • In this role, the Customer Service Manager will oversee and coordinate all Inside customer service related activities and work to improve all of the related processes as they relate to how customer service is handled.  The Inside Sales Manager will hire, train, supervise, and coach a team of Inside Customer Service Reps to ensure strong performance.  The Customer Service Manager will lead regular meetings and will keep company leadership informed of key customer issues.  This person will also handle process imporvement.

Compensation for this position will include a solid base salary up to $65,000, along with a bonus package that will can total earnings up to $100k in the first year.  Our client offers a comprehensive benefits package (medical/dental/vision), 401k, expense account, generous paid time off and more.

Requirements for this position include at least 3 years of customer service management experience, ideally in the industrial sector. They should have a proven track record of managing customer service / call center teams, along with effective customer service, management and process improvement skills.


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Additional Information

SALES SEARCHAllSearch Sales Recruiters have worked with thousands of talented Sales people all across the United States. Whether in industries such as Manufacturing, Industrial Supply, Distribution, and in towns such as Baltimore, Atlanta, Chicago, Dallas and beyond. AllSearch Recruiters know what it takes to help you find the very best home, how to thrive within it and how to take your sales career to the next level. #FindYourPath #StepYourJobUp #SalesCareers

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Meet Your Recruiter

Brandon Smith
Sales & Management Recruiter

What motivates you?
While I thoroughly enjoy achieving personal success on a winning team, I get equal satisfaction out of coaching and motivating others to help them reach their goals. That’s why I became a professional recruiter at AllSearch in the first place. Furthermore, besides being highly motivated, I am extremely competitive. I get fulfillment out of strategically developing and executing a plan that exceeds others expectations.

What do you do for fun?
My favorite thing to do when I’m not working is to spend time with my family, especially my daughters Vivienne and Sylvia. I also enjoy playing basketball, church softball and relaxing on the beach.

What’s the biggest compliment a client or candidate ever paid you?
I once had a potential customer say to me, “Wow! You really don’t give up, do you?” While this might not sound like your typical compliment, it was great to hear. It meant this person understood that I was serious, relentless and determined to earn their business. Best of all, they eventually became one of my largest customers.

What did you want to be when you grew up?
I have always wanted to play in the NBA. Although I’m now in my 30s and past my basketball prime, I’m still waiting for that call. With the 76ers being so terrible, I might actually have a shot — at least in my dreams!

What one piece of advice would you give to your ten-year old self?
I have three pieces of advice. Be passionate about what you do. Tell your family and friends how much you love and appreciate them. Lastly, follow the Golden Rule: Treat others as you’d like to be treated.

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